The SplashShopper Conduit should be set to 'Synchronize'. Note: Do NOT confuse the System Conduit with the SplashShopper Conduit.
Select 'Handheld overwrites Desktop', check the 'Set as default' checkbox, click OK and Done. Scroll to the bottom of the list and double-click the 'System' Conduit. To check the System Conduit setting, click the HotSync icon in the system tray on the lower right hand side of your windows desktop, and select Custom. If it is set improperly to 'Desktop overwrites Handheld' it will not allow the SplashShopper Conduit to run. System Conduit set to Desktop overwrites Handheld - The System Conduit should be set to 'Handheld overwrites Desktop'. After the initial restart, the Conduit will always load. Therefore, you have to manually restart HotSync, by restarting your computer, in order for the SplashShopper Conduit to load. The SplashShopper Installer automatically restarts the HotSync Manager after a successful installation process, but sometimes it doesn't work.
SPLASHSHOPPER DESKTOP INSTALL
When you install a Conduit (like SplashShopper) it requires HotSync Manager to be restarted in order for the Conduit to load and show up in the list.
If you just installed the software and it's still not showing up, you may need to restart the HotSync Manager. If SplashShopper is not showing up in the Conduit list you may need to re-install it by downloading and running the SplashShopper Installer from the download page.
SPLASHSHOPPER DESKTOP UPDATE
To update your existing software, simply download and run the latest installer found on the download page.
SPLASHSHOPPER DESKTOP UPGRADE
You must then launch SplashShopper on both the handheld and the desktop to upgrade the databases to the current version, and perform a HotSync again to synchronize them. You must run the installer to install the most recent version of SplashShopper and then perform a HotSync to install it on the handheld. Different versions - The version of SplashShopper installed on the handheld does not match the version on the Desktop.If this is the case, simply move SplashShopper to internal memory and try HotSyncing again. The Conduit requires that SplashShopper be installed on internal memory. SplashShopper not on internal memory - If SplashShopper is stored on external memory (e.g., SD/MMC card on the m505) the conduit won't run.Make sure the User name that appears there matches the User name on your handheld.
Then check the User name from the User Menu that appears on the top right of SplashShopper Desktop. Your User name will appear on the top right. Check the User name of your handheld by going to the app launcher and tapping the HotSync icon.
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